If you encounter technical problems while applying for a job, please check these frequently asked questions. If you don't find the answers you need, please email email@example.com.
Q. How can I tell if my application was received?
A. Applying for a job is a quick process that starts when you click 'Apply now' for a specific job. Once all of the mandatory questions have been answered, your application will be complete and you can submit it.
If for any reason the process is interrupted - by a connection problem or your own PC - then your application may not have been completed. If this happens you will find a draft application has been saved for you. Simply log in to the site and click on 'Draft applications'.
You can confirm that your application was completed by:
- Checking your email for a confirmation message, which will mention the specific job you applied for.
- Logging in to the site again using your email address and password. Click on 'My applications' to see your submitted applications.
If you find your application was not completed, simply apply again. It is always safe to try and apply again for a job - our system ensures you can only apply once.
Q. What formats can I use for my resume (CV)?
A. You can upload your resume (CV) and other information, such as covering letters (if requested), in any of these supported formats:
- .doc (Microsoft Word format)
- .docx (Microsoft Word 2007+ format)
- .rtf (Rich Text Format, supported by Microsoft Word and other products)
- .pdf (Adobe Acrobat format)
- .txt (text format, supported by many products)
This site also lets you load your resume directly into a text field. Simply 'cut and paste' it from any document. If your resume is in an unsupported format (for example, many new PCs come with Microsoft Works, which uses an unsupported format), you will need to convert your resume into one of the formats above. Here is a typical way to do this:
- Open your resume for editing, usually by clicking on it, and then select the entire contexts (for example, using "Edit -> Select all", or by dragging the mouse from top to bottom).
- Use "Edit -> Copy" to copy the contents to the clipboard.
- Start the WordPad program (using "Start -> Programs -> Accessories -> WordPad").
- In WordPad, use "Edit -> Paste" to insert the contents of your resume.
- Save the WordPad document as an .rtf file (using "File -> Save as", and choosing the RTF format).
- Now your resume is in a supported format that you can upload to this site.
Q. Why does nothing happen after I enter information like my resume?
A. After clicking 'Apply now' and as you answer questions and provide information, sometimes the site may appear to 'hang' (or 'freeze'), or simply do nothing.
This delay is due to the time that it takes to upload your resume or information from your own computer to this website. Just how long you have to wait depends on the size of your resume file and/or the speed of your internet connection. If you have a large resume and are using a slow connection, the transfer may take a long time - many minutes. During this time the web page will appear to hang, though you should see signs, such as a spinning logo in the top right hand corner of your browser (IE7 or lower); a progress bar at the bottom of the browser (IE8, Firefox), etc., showing that the transfer is underway.
If you still think the site is hanging, it's possible the internet connection has been interrupted. You may be able to fix this by closing then re-opening your browser, and logging in to try again. It is always safe to try and apply again for a job - our system ensures you can only apply once.
Q. Why is my resume (CV) or cover letter not being updated?
A. After using 'browse' to choose your newly updated document, remember to press 'Next' on the current tab pane. This action ensures your document will get uploaded.
Q. Why do I get the message 'The file you submitted was too large. The file must be smaller than [maximum size]'?
A. There is a maximum size for documents such as resume (CV) files that you upload to this website. Documents that are larger than this cannot be uploaded, as they are difficult to manage for the recruitment team who will process your job application.
To reduce the size of your document, remove any large elements that take up space. Typically these will be large or complex images, or embedded objects such as sound files or presentations. Sometimes older versions of programmes, such as Microsoft Word, may make files bigger than they need to be. You can often overcome this by cutting and pasting the entire contents of your resume into a new document.
To determine the size of your document on a PC, find it using Explorer, and then right click on it and view 'Properties'.
Q. Who is SnapHire?
A. SnapHire is the company that provides the technology behind this jobs site. We are not otherwise associated with the Auckland Museum, so we can't provide you with any information about specific jobs or applications. However we can help you with any technical difficulties you are having in applying for jobs using this site.